Automation at MenL Cijferhelden for more time and customer contact

Automation at MenL Cijferhelden for more time and customer contact

MenL Cijferhelden is not a standard accountancy firm. MenL once started as an administration office run by Marcel and Lucia (M and L) and also made the move into accountancy four years ago. Sven Schuurhuis, assistant accountant, describes the office’s atmosphere as young, fresh and dynamic.

As specialists for SMEs, they serve a wide range of customers. From the barber on the corner to companies with 40 employees. Here, automation is not an afterthought, but a conscious choice.

Automation as a strength

Automation is not an end in itself at MenL. It is a way to free up time for personal contact. Every quarter, they speak to all customers. That is special. MenL’s team has several specialists, so they can think along with entrepreneurs in many areas. Smart software helps with that.

Choosing TriFact365

One such smart software solution is TriFact365. They now work with TriFact365 alongside the invoice recognition of Exact Online. The latter proved too pricey and less flexible for some customers.

Sven explains that he already worked with TriFact365 seven years ago at a previous employer. When he logged in again while looking for a new solution, he immediately recognised everything. Many buttons were still where he expected them to be, but he also saw that useful new functions had been added.

TriFact365 compared to Exact Online invoice recognition

Exact Online’s invoice recognition offers an integrated environment with a single login. This can prevent login problems for specific customers who are somewhat less digitally proficient. But in terms of machine-learning, ExactOnline’s system lags behind TriFact365’s solution, according to MenL.

TriFact365 offers smart recognition. And although MenL says there are also areas for improvement – for example, automatic invoice splitting – the advantages outweigh the benefits. In particular, the speed, simplicity and competitive prices.

Future-oriented thinking

MenL works with clients who want to look further. Entrepreneurs who still come with a paper folder are not their target group. They are looking for customers with a future-oriented mindset, who value long-term collaboration as well as smart tools.

Automation is changing the industry

MenL also notes that the industry is undergoing systematic and technological development. Process automation plays a key role in this. Even though AI is still in its infancy, the first applications are already there. Think of invoice recognition and data analysis. This requires new skills and ways of thinking. At the same time, for many accountancy firms, legislation such as the AVG is still inhibiting this development.

MenL Figure Heroes combines smart technology with personal attention. At TriFact365, we also believe that automation and human contact can reinforce each other.

Like MenL, do you want to make a difference with smart automation? Then get in touch with us. We will be happy to help you.

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