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Support > Error messages > Error message: Name XXX is already taken. Email ‘YYY’ is already taken

Error message: Name XXX is already taken. Email ‘YYY’ is already taken

Error message

Name XXX is already taken. Email ‘YYY’ is already taken

When adding a new User, the above mentioned error message may be displayed. This error message is caused because the e-mail address for this User has already been used for a User in the same or another TriFact365 environment.

The solutions for this error message are:

  1. Delete or have the current User with the taken email address deleted and then add this User in your environment.
  2. Use a different email address for this User in your environment.

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