TriFact365 sometimes gets the question: The document I uploaded is difficult to read. How is that possible? The answer to this question is diverse. There are various reasons why a document is less readable. It is therefore important as a user to make proper use of TriFact365’s upload capabilities to ensure a high standard.
Which standard should I apply?
- Upload original files
- File formats such as PDF and Word are uploaded via the portal or via e-mail
- Receipts are uploaded using the TriFact365 mobile app
What should I take into account?
Portal
- Upload documents via Explorer, also for online (cloud) storage
- Know which file formats are supported
- Make sure the documents are attached
- Make straight and legible scans of paper documents
- The resolution of a scan must be at least 200 dpi
- Use the subject of the email or bulk document split
- Automatically forward received documents
Mobile app
- Take an easy-to-read photo with the mobile app
- One receipt per photo
- Make sure the photo is straight
- Photograph up close
- Crop the photo to show just the receipt